Flex Help Center Help Center home page
How It Works Mission Property Managers Support Education
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Flex Help Center Help Center home page
How It Works Mission Property Managers Support Education
Submit a request
  1. Flex Help Center
  2. Getting Started

Getting Started

Signing up, Getting approved

  • Questions about Getting Started
  • Do I have to use the app?
  • How do I qualify to use Flex?
  • Why do you need my Social Security Number?
  • I’m not sure if I completed signing up, how do I know?
  • What is an online rent portal, and what happens if I can’t find mine during sign up?
  • I get an error when I enter my rent portal credentials, what should I do?
  • My property doesn’t accept e-check or ACH payments. What do I do?
  • What if I pay my rent by check (or Zelle, Venmo or direct deposit, etc.)?
  • I wasn’t approved for Flex, now what?
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Flex Services are offered for a monthly membership fee of $14.99, which includes access to a Flex line of credit account from Blue Ridge Bank, N.A. Member FDIC at 0% APR. A payment processing fee, a percentage of the monthly rent payment based on your chosen payment method (0.75% for debit card and 3% for credit card), is also charged. Membership will automatically renew until canceled. Members must make their initial payment and pay their Flex account balance in full each month to use Flex for the following month. Flex reports member payment history to TransUnion, and late or missed payments may be reflected on credit reports. Not all applicants are approved. Flex credit line amounts vary per user based on eligibility. Graphic is illustrative only. Terms and conditions apply.
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