How It Works Mission Property Managers Support Education

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How It Works Mission Property Managers Support Education

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Flex Help Center
Property Manager Support
Help Residents Manage Their Account

Help Residents Manage Their Account

Assist residents with signing up and getting approved, managing their account, and more.

What is the deadline for a resident to sign-up to use Flex to pay their rent?
Who qualifies to use Flex?
Does applying for Flex affect a resident’s credit score?
What does a resident need to do if they no longer want to use Flex?
How do residents contact Flex with questions?

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Flex services are offered as a monthly membership with a recurring fee of $14.99, which includes access to a Flex line of credit from Blue Ridge Bank, N.A., Member FDIC or Lead Bank, at 0% APR. An application and approval are required. A bill payment fee of 1% of your total rent is also charged when you pay your rent using Flex (additional card processing fee applies when using a credit card). Membership is subject to credit approval, and individual credit line amounts vary based on eligibility (graphics are illustrative only). Active membership requires timely payments each month and will automatically renew until canceled. Flex reports payment history to TransUnion, and late or missed payments may be reflected on credit reports. Terms and conditions apply.

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