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  1. Flex Help Center
  2. I'm New to Flex!
  3. Troubleshooting

Troubleshooting

  • I can't find my rent portal
  • My property isn’t listed. What should I do?
  • I am getting an error when I enter my rent portal credentials, what do I do?
  • My property doesn’t accept e-check or ACH payments. What do I do?
  • What if I pay my rent by check (or Zelle, Venmo or direct deposit, etc.)?
  • I’m having trouble connecting to my bank. What’s going on?
  • I didn’t sign up with my primary bank account, can I reapply?
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