When paying with Flex, the vast majority of late fees are caused when a customer’s linked debit card lacks sufficient funds for Flex to authorize their first payment before the property begins charging a late fee. These late fees can be avoided by ensuring you have enough money in your linked debit card for Flex to authorize the first payment as soon as rent is due, usually the last day of the prior month or the first day of the current month.
However, if there is ever a delay in rent being paid due to an issue on Flex’s end, we will reimburse you. Fortunately, this is rare, as we have only seen it happen less than 0.4% of the time and is largely due to technical challenges arising from integrating with dozens of different rent payment systems. Additionally, if that happens, qualifying Flex members will have access to a Flex-funded payment method once Flex has been able to authorize the first payment.
If you think an error was made, simply submit a request to contact our support team. Our team of experts will review your situation and we will reimburse late fees incurred because of a Flex-caused delay in your rent being paid on-time.