If you've already made your 1st payment for the month and need to submit rent using a Flex bank account or debit card, but decide you no longer want to use Flex, you can stop the process and get your 1st payment refunded by choosing not to use Flex for this month. Simply opt out in the app to cancel the process.

Here’s What Happens When You Choose Not to Use Flex

• Flex will refund your 1st payment.
• You’ll need to pay your rent directly to your property for the current month.

Steps to Stop Using Flex This Month

1. Open the Flex app and navigate to the screen where your Flex bank account or debit card is shown.
2. Tap the ‘Having issues? See other options’ button.
3. Select ‘Don’t use Flex this month’.
4. Your 1st payment will be refunded within 3-5 business days.

What The Steps Look Like In App

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