To opt-out of paying your rent with Flex this month, open the Flex app and open the “service issue”. Select “Don’t use Flex this month” and follow the next steps from there. Flex will immediately release the authorization hold on the funds of your initial payment.
If you have already started self-submit in the Flex app, reach out to our support team at firstname.lastname@example.org to get your initial payment released.
You will be fully responsible for your rent payment this month if you choose not to self-submit with the Flex payment method.