Sometimes, Flex might have trouble submitting your rent automatically due to technical issues. When this happens, we’ll send you an email or push notification asking you to submit the rent manually using a Flex bank account or debit card.
You’ll be able to find the bank account or debit card details in your app. From there, simply use it to pay your rent through your property’s rent portal.
You’ll still be able to split your rent into two payments, just like before. The only change is that instead of Flex submitting your rent automatically, you’ll need to take the step of submitting it for us!
How Do I Find the Flex Bank Account or Debit Card?
It’s easy and just takes two taps! Follow these quick steps:
- From your app’s home screen (the “Rent” tab), tap "Submit rent"
- On the next screen, tap "Continue" > "Agree"
- You’ll then be taken to a screen that displays the Flex bank account or debit card.
Once you can view the bank account or debit card, add it to your rent portal as a new payment option, and simply pay your rent with it. Be sure to submit rent before 8pm EST on the 5th of the month to ensure it’s processed successfully. Any payments made after this time may be rejected.
Related Articles
- Trouble adding Flex bank account or debit card? Learn exactly how to add it here: Add Flex Bank Account or Card
- Need a bank verification code? Learn what a verification code is and how to use it, or how to switch from a Flex bank account to a Flex debit card here: Verify Flex Bank Account In Rent Portal
- Not sure if your rent is paid? Learn how to check your app for rent updates and confirm if it’s been paid here: Submit Rent Processing Timeline
- Need to opt-out and get a refund? If you decide not to use Flexible Rent this month, you can easily opt out in the Flex app. Learn how to do it here: Don’t Submit Rent & Get Refund