Q: I was told that my rent payment is not going through. Why?
A: This generally occurs if your property has some sort of technical issue with payments. Most issues tend to be related to your property having disabled ACH/bank transfer payments. We’ll continue to try to pay your rent bill directly to your portal but we may not be successful if this issue persists.
Q: What do I need to do?
A: We recommend that you reach out to your property to confirm if there are any issues and to re-enable ACH if it was disabled. It’s possible your property is already aware of the issue and is fixing it but we still recommend reaching out to increase the likelihood and expediency in which the issue can be resolved.
Flex will continue to retry payment so as long as your property re-enables ACH before the 5th, we should be able to get your rent paid.