Q: Why was my initial payment unable to be completed?
A: In order to pay your rent, we require an initial payment as indicated during sign-up and in your in-app schedule. If we attempt to process your initial payment, and you do not have sufficient funds, we will notify you via email or SMS. Another reason Flex may be unable to process your initial payment may be that your payment method is no longer valid.
Q: What do I need to do?
A: There are a couple of things you can do:
1. You can follow in-app prompts and update your payment method. This generally will solve issues where the previous payment method was invalid.
2. You can wait for Flex to retry your payment. We generally will try payment two times daily until the 5th of the month. We recommended ensuring you have sufficient funds to pay half your rent plus the payment processing fee as soon as you’re notified.
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