My 1st payment failed, what do I need to do?

Q: Why was my 1st payment unable to be completed?
A: In order to pay your rent, we require your 1st payment as indicated during sign-up and in your in-app schedule. If we attempt to process your 1st payment, and you do not have sufficient funds, we will notify you via email or SMS. Another reason Flex may be unable to process your 1st payment may be that your payment method is no longer valid.

Q: What do I need to do?  
A: There are a few things you can do:

1. You can follow in-app prompts and update your payment method. This generally will solve issues where the previous payment method was invalid. 
2. You can wait for Flex to retry your payment. We generally will try payment two times daily until 1pm EST on the 5th of the month. We recommended ensuring you have sufficient funds for your first payment plus the card processing fee as soon as you’re notified. 
3. You can reattempt your 1st payment directly in the Flex app. We recommended ensuring you have sufficient funds for your first payment plus the card processing fee as soon as you’re notified.