What Causes the "Confirm Rent Amount" Service Issue?
A "Confirm Rent Amount" service issue occurs when the rent bill amount we receive from your property is noticeably higher or lower than the monthly rent estimate you provided when you signed up or through your app’s property settings. In these cases, Flex needs to confirm the amount is correct before submitting your rent, ensuring the right amount is paid to your property.
If this occurs, Flex will promptly notify you via email, text, and/ or push notification, asking you to confirm the rent amount you’d like Flex to submit before we proceed.
How Do I Resolve the "Confirm Rent Amount" Service Issue?
You can confirm your rent amount directly in the Flex app. Follow these steps to confirm your rent amount:
- Log in to the Flex app and go to the Rent tab.
- Tap Confirm rent amount to open the service issue.
- You’ll see the rent bill amount we retrieved alongside the estimated rent amount you initially provided.
- Enter the exact amount you’d like Flex to submit by typing it into the box, then tap Confirm rent amount.
Important Note: Be sure to enter the amount you want Flex to submit to your property. For example, if your rent bill is $1000 and you want Flex to submit the full amount, make sure you enter that full amount.
If you don’t want Flex to pay the full amount—for instance, if you have a roommate and only cover part of the rent—enter the specific amount you need Flex to pay.
What the "Confirm Rent Amount" Service Issue Looks Like in the App: