Why do I need to re-link my property and how can I do it?

Q: Why do I need to re-connect my property?
A: There are times in which we lose connection to your property and will request that you go into the app to reconnect it. Once reconnected, we’ll be able to continue the payment process.  One example of why this can occur is if you recently changed your username and password to your property portal.

Q: What do I need to do to re-connect?  
A: To re-connect, simply log in to the Flex app, navigate to where a "service issue" is indicated and follow the prompts. You will need to input your address, select your property and then go through the necessary steps to connect your property. For some, it may be as simple as selecting your unit, for others you may be required to provide a username or password.