At times, we may experience a loss of connection to your property on Flex. One common reason for this is if you recently changed your username and password to your property's rent portal, though there may be other causes as well.
If such a situation occurs, we will promptly notify you of a service issue via email, SMS, or push notification. We’ll ask you to re-link your property through the app.
To re-link your property, follow these steps:
- Log in to the Flex app and click on "View details" from your home screen to access the service issue.
- Input your address and select your property from the options.
- Proceed through the necessary steps to re-link your property to Flex. Depending on your property, you may need to provide your unit details or enter a username and password.
By following these steps, you can swiftly re-establish the connection, allowing us to continue with the rent payment process seamlessly.