A "service issue" refers to an error that has occurred and could potentially prevent Flex from making your rent payment in a given month. 

We will notify you through email, SMS, and/or push notification if we detect any service issues that require your attention. It is essential to take prompt action when notified of such an issue. Additionally, you can also view the rent payment status tracker on your app's home screen to see if there are any service issues that need immediate action.

Common service issues may require you to:

• Re-link your property
• Confirm your balance
• Reattempt your 1st payment
• Self-submit your rent payment

To address a service issue, follow these steps:

1. Navigate to your app's home screen.
2. Look for the service issue indication.
3. Click on "View details" to gain a better understanding of the issue.
4. Follow the provided prompts to efficiently resolve the matter.
5. Ensure that your rent is paid on time.