How does the Flex Services monthly membership fee work?

The monthly membership fee is billed each month you have access to the Flex Line of Credit. Our goal is to make our services readily available whenever you need them. As a result, this fee will be charged as long as your account remains active, allowing us to provide you with the flexibility and accessibility you deserve. It's important to note that even if your account is paused, you will still have access to your line of credit, and therefore, the membership fee will continue to be charged.

For your convenience, the Flex Services are designed to auto-renew every month. This means that unless you actively cancel your membership by the monthly cut-off, it will be automatically renewed for the upcoming month. It's essential to note that if your account renews, you will be billed the monthly membership fee for that month, regardless of whether you choose to use Flex to make your next rent payment. Our aim is to ensure uninterrupted access to our services, and the auto-renewal feature aligns with that commitment.

If you decide to cancel your membership, please complete the cancellation process no later than 2 days before the end of the month. You can view detailed information on our cancellation process HERE.