Q: When can I sign up for Flex?
A: If you successfully sign up by the 3rd day of the month BEFORE 5pm EST, there may still be enough time to process your payment for that month. If you enroll with Flex after the 3rd, we will set you up for rent payment in the following month.
Q: How does Flex pay my rent?
A: After enrolling with Flex, we automatically make your Rent payment directly to your property when due each month. Flex pays your rent between the last day of the prior month through the first 5 days of the month. Funds must be available by 1pm EST on the 5th in order for a successful rent coverage.
Q: How much is the Flex membership fee?
A: A: Flex charges a standard monthly membership fee of $14.99. Flex also charges a payment processing fee, a percentage of the monthly rent payment based on the chosen payment method (0.75% for debit card and 3% for credit card), assessed on each repayment.
Q: How does the repayment schedule work again?
A: Each month, you pay us back in two payments - half (your "initial payment") when your rent is due and half on the 15th of the month or your rescheduled date within the month. You can manage your 2nd payment through the Flex app. Read more on Rescheduling HERE.
For example, if your rent payment is $1,000 each month:
- Flex will pay the full rent payment amount ($1,000) on the due date.
- Flex will collect your initial payment of half of your rent ($500 + processing fee) on the due date, no later than the 5th calendar day of the month.
- Flex will collect your 2nd payment ($500 + processing fee) on the 15th of the month, or your rescheduled date within the month.
- Flex will collect your membership fee on the 15th of the month.
In addition, after you make your first payment your 2nd payment becomes Flexible! You can move your 2nd payment to a day that works better for you! Read more on Rescheduling HERE
Q: I have roommates, can Flex cover only my portion of the rent?
A: Yes! As long as you can make partial payments on your rent portal, Flex can pay just your portion of the rent.
After you sign up for Flex, please reach out to HERE and confirm the exact amount you want us to pay on your rent portal.
Q: Help, I missed a payment! Can I still use Flex?
A: Yes. You can continue to use Flex as long as you reschedule all missed payments and have no outstanding balance at month-end. You can reschedule your 2nd payment of each month on the Flex app or send a reschedule request to the Flex team HERE. YOU MUST PAY YOUR TOTAL DUE IN FULL EACH MONTH OR YOU WILL BE UNABLE TO ACCESS THE FLEX LINE OF CREDIT TO PAY YOUR RENT IN THE FOLLOWING MONTH.
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