Questions about Credit Reporting

Q: Does signing up for Flex affect my credit?
A: No. Signing up for a Flex account won’t affect your credit. Flex performs a soft credit inquiry with TransUnion during the application process to ensure that you are eligible to use Flex. Soft inquiries won’t show up on credit bureau reports requested to evaluate your credit-worthiness.

Q: Does Flex report my payment data to credit reporting agencies?
A: Yes. Flex reports your payment behavior on your Flex account to TransUnion.

Q: How long will it take for my Flex payments to be reported on my credit?
A: When using Flex, we report your payment history to TransUnion. It may take between 30-60 days for your Flex payment data to appear on your TransUnion credit report. The timing depends on when payments were made, and when you first used Flex to pay your rent.

If you need immediate assistance with receiving a verification of payment, please contact us at help@getflex.com.

Q: How can using Flex build my credit history?
A: When you use the Flex Credit Line and make on-time payments, we report a history of positive payments to TransUnion. If you do not make on-time payments, it may negatively affect your credit.

Q: Does Flex report my credit history to my property?
A: No. We do not report your credit history to your property.

Q: Will late or missed payments be reported to the credit bureau?
A: Yes. Flex reports your payment history to TransUnion and late or missed payments may have an adverse impact on your credit score.

Q: Does adding a credit card as a payment method impact my credit score?
A: Adding a credit card as a payment method will not negatively impact your credit score. However, please keep in mind when you use a credit card to make payments on your Flex line of credit, missed or late payments  may negatively impact your credit score.