Q: How do I switch to using a debit card with Flex?
A: Some early adopters of the Flex service signed up with ACH payments or credit cards. Flex now recommends all users switch to the safety and security of using a debit card instead.
To switch, open the Flex app. Then navigate to Settings—>Payment Method—>Switch to Card. From there simply input your Debit payment information, save, and you’re all set up!
Q: Why should I switch to using a debit card with Flex?
A: Using a debit card is clearly a better option. We recommend switching to card for the following reasons:
-Payments will be processed instantly (yes, even faster than ACH!)
-No more bank syncing issues
-No additional fees when you use card
Q: Are debit card payments secure?
A: We take your data and security very seriously. All debit card transactions are SSL protected and encrypted. This ensures the integrity of your personal information as well as payment processing.
Q: What happens if my debit card expires?
A: We will notify you in advance when your card is reaching an expiration date, and changes can easily be made in the Flex app.
Q: What types of debit cards does Flex accept?
A: We accept any US-based debit card.
Q: If I’m using a debit card with Flex, can I switch back to ACH when I want?
A: We take safety and security very seriously, and we strongly believe that debit cards are the safest option for our users. New Flex users are only allowed to sign up using a debit card, and existing signups will not be able to switch back to ACH once they have chosen the safer, easier option of a debit card with Flex.