Questions about Debit Cards

Q: Are debit card payments secure?
A: We take your data and security very seriously. All debit card transactions are SSL protected and encrypted. This ensures the integrity of your personal information as well as payment processing.

Q: What happens if my debit card expires?
A: We will notify you in advance when your card is reaching an expiration date. Changes to your expiration date can easily be made in the Flex app.

Q: What types of debit cards does Flex accept?
A: We accept any US-based debit card.

Q: How do I update my debit card with Flex?
A: To update the debit card on file, open the Flex app, then navigate to Settings—> Payment Method  —>Change Card. From there simply input your Debit payment information, save, and you’re all set!

Q: If I’m using a debit card with Flex, can I switch back to ACH when I want?
A: We take safety and security very seriously. Debit cards are the safest option for our users. You will not be able to switch back to ACH once they have chosen the safer, easier option of a debit card with Flex.

Q: Can I use a prepaid or credit card for my repayment?
A: Flex now accepts credit cards as a repayment option.
Flex does not accept repayment by prepaid debit.