What is an online rent portal, and what happens if I can’t find mine during sign up?

What is a rent portal?
Online rent portals are used by many property management companies to allow renters to easily pay rent online.

To be able to use Flex, your property management company must be able to collect rent through a rent portal. If you currently pay your rent with a physical check and aren’t sure if your property management company offers an online rent portal, reach out to them and ask!

What should I do if I can’t find my rent portal during sign-up?
Some properties may use rent portals that are not yet integrated with Flex. If you are unable to find your rent portal or property, you can submit a request to have it added by Flex.

To help us respond to your request as quickly as possible, make sure to select “Property & Resident Portal” for the Issue category and include the following information in the description:

• Property name
• Property full address
• Property website URL