Understanding Online Rent Portals

Online rent portals are used by many property management companies to allow renters to easily pay rent online. 

To be able to use Flex, your property management company must be able to collect rent through a rent portal. If you currently pay your rent through a physical check and aren’t sure if your property management company offers an online rent portal, reach out to them and ask!

Some properties may use rent portals that are not yet integrated with Flex. If you are unable to find your rent portal or property, you can submit a request to have it added by Flex.

In order to assist you as quickly as possible, make sure the ticket is routed to Issue: Property and Resident Portal and include the following information in the ticket description:

• Property name
• Property full address
• Property website URL