Online rent portals are used by many property management companies to allow renters to easily pay rent online.
To be able to use Flex, your property management company must be able to collect rent through a rent portal. If you currently pay your rent through a physical check and aren’t sure if your property management company offers an online rent portal, reach out to them and ask!
Some properties may use rent portals that are not yet integrated with Flex. If you are unable to find your rent portal or property, you can still use Flex! Follow these steps to update your account even if you’re property isn’t listed:
- Use this link to update your property details.
- Enter your address.
- If you can't find your property, click on "My property isn’t listed."
- Follow the onscreen instructions.
Troubleshoot Resident Portal Errors
If you encounter an error when connecting your rent portal to Flex, here are some things to check for:
- Make sure you have set up a rent portal account before you sign up for Flex.
- Try to reset your password through your rent portal and try again. If you are able to log into your rent portal directly with the credentials, and you are still receiving an error, please reach out to our support team for help.