How do I contact Flex? June 06, 2022 16:25 Updated You can reach out to us HERE to get all of your questions answered! Related articles What is the last day Flex can pay my rent? I get an error when I enter my rent portal credentials, what should I do? How does Flex work? How do I qualify to use Flex? What can I expect when my rent is due? Comments 27 comments Sort by Date Votes Shanet west February 18, 2021 04:30 Hi 2 Comment actions Permalink Gilberto Rada March 25, 2021 11:30 I'm haven't set my username or password and can't login -7 Comment actions Permalink Chris Cook March 29, 2021 23:48 I'm trying to set up my login name and password and I cannot log in 5 Comment actions Permalink Chris Cook March 29, 2021 23:57 Where do I email you at -2 Comment actions Permalink Andrea G Chapman June 01, 2021 12:50 This keeps running and will not sync . I have gotten acceptance the money is in my account. How do I know if this went through. The app is not user friendly 0 Comment actions Permalink Shalawnda McClinton September 28, 2021 11:20 I forgot password not an option. Please contact so credit information can be added -2 Comment actions Permalink Shalawnda McClinton September 28, 2021 11:22 How do send a email? -2 Comment actions Permalink Shalawnda McClinton September 28, 2021 11:34 How do send a email? 0 Comment actions Permalink ed murtha December 02, 2021 14:13 i need help with my username sincerely, ed murtha 17873 thelma ave, apt a jupiter, fl, 33458 561-701-0727 1 Comment actions Permalink Willie Leary March 27, 2022 12:11 My deposit go in Thursday 31 take your money out that I owe you -1 Comment actions Permalink Bessie Hobbs April 02, 2022 00:35 How do you get the app to sync if it’s running 1 Comment actions Permalink Chelsea Gerard April 04, 2022 14:48 Edited I really need to talk to someone. Either through email or phone. I don’t care. I need to confirm my account is canceled. It did not live up to expectations and hasn’t paid my rent for me. I also have not been charged by them yet so I believe there is still time. Please help. -3 Comment actions Permalink Tammy Bourne April 18, 2022 16:32 I need to get into my account so I can set up for my payments again what are the steps I need to do 0 Comment actions Permalink Brittany Jones April 25, 2022 00:49 I don't have a flex account - this was even confirmed in my first message - that my info isn't in flex..yet I've been charged over 2000$ in April for someone. I have sent in not only proof of the transactions posting but proof that the card belongs to me - and NOONE ever answers an email. One would think someone coming to a corporation trying to figure out why I'm being charged - to prevent any upcoming future charges - and to get the money back would be a matter of at least some urgency. How does one connect with someone if they never answer emails? -1 Comment actions Permalink Brittany Jones April 25, 2022 16:44 How long does it actually take to hear back from someone for an inquiry of over 2k worth of fraud. Like does anyone even work here? 6 Comment actions Permalink Cassandra Brown April 30, 2022 15:31 I would like for flex to pay my May rent. How do I reactivate my account. 0 Comment actions Permalink Cassandra Brown April 30, 2022 15:33 May apartment Mandalay Villas just joined in with this company. Do I need proof of residency. 0 Comment actions Permalink Richard Payne May 04, 2022 00:18 Is my rent going to be paid for May? After today, I will be charged late fees!!! -2 Comment actions Permalink Joshua Arrington May 10, 2022 17:28 I would like to pay half my rent today. Can I do that? 0 Comment actions Permalink Jessica Veramontes May 12, 2022 14:16 I’ve been trying to get in touch with customer service seems like I’m not getting a response 1 Comment actions Permalink Monda Murphy May 16, 2022 14:37 Seriously been on this app for an hour going in circles...i just need to resubmit my payment. This app is NOT user friendly. No customer service number, and no answer to my emails. Who actually runs this?? Bots?? -1 Comment actions Permalink Sandra Reece May 24, 2022 19:11 The Mobile App for iPhone is not working. My debit card was compromised and I have a new card number but the App has the settings option grayed out and will not allow me to select it. I received multiple emails for different Flex groups and associates - Each one keeps telling me my payment is late - then we go into the whole delete the app and reinstall it, make sure my iPhone is on the current version, etc....I've done all of that about 6 times. Finally had one person (Airelle) tell me she sent it over to the tech team and they would get back to me ASAP. It's been 10 days and I still cannot get a response. I've ask multiple times for a contract phone number for someone with Flex that could add my debit card to my account since the App is not working and this website is useless. I DO NOT want a negative impact to my credit because Flex's App and Website are useless and no one in customer service really provides any service. Picture below of the app on my phone 0 Comment actions Permalink Mark Patterson June 02, 2022 23:31 will my june rent be paid by the 3rd? 0 Comment actions Permalink Demetria Collins June 06, 2022 15:24 Is the 6th to late to pay rent 0 Comment actions Permalink Gwen Joseph July 05, 2022 13:51 My payment was taken out after a payment was already sent. I also received a text from Flex stating they see rent was already paid and they would not be taking out a payment. I need my money put back into my account immediately to ensure that the rent will be able to be paid. 0 Comment actions Permalink Kimberly Marie Henderson July 06, 2022 06:54 Need a flex card mailed to me 0 Comment actions Permalink Adam Bell July 07, 2022 17:04 I have a new number because I lost my old prepaid phone. I can't sign in to my account without putting a number in. Help please. 1 Comment actions Permalink Please sign in to leave a comment.