How does Flex work?

After enrolling with Flex, we automatically make your rent payment directly to your property when it's due each month.

Each month, you pay us back in two payments - half (your "initial payment") when your rent is due and half on the 15th of the month or your rescheduled date within the month. You can manage your 2nd payment through the Flex app. Read more on rescheduling HERE.

For example, if your rent payment is $1,000 each month:
- Flex will pay the full rent payment amount ($1,000) on the due date.
- Flex will collect your initial payment of half of your rent ($500) on the due date, typically no later than the 5th calendar day of the month. (If you have been notified otherwise, you may be required to make the initial payment by the 3rd.)
- Flex will collect your 2nd payment ($500) on the 15th of the month, or your rescheduled date within the month.

There are no interest rates or late fees when you use Flex! The Flex Services are offered for a monthly membership fee of $14.99, which includes access to a Flex Line of Credit account from Blue Ridge Bank at 0% APR. Flex also charges a payment processing fee of 0.75% of the monthly rent payment, assessed on each repayment. For example, if your rent is $1,000, the processing fee will be $7.50.

If we are unable to authorize your initial payment by the 5th day of each calendar month, you will be unable to access Flex to pay your rent in that month. (If you have been notified, you may be required to make the initial payment by the 3rd.) Funds must be available by 1pm EST on the 5th in order for a successful rent coverage.