How Flex Pays Your Rent

Flex pays your rent in four easy steps. Let's illustrate the process with a $1,000 monthly rent payment example:

Step 1: Flex Receives Your Rent Bill
Starting as early as the last day of the month, Flex receives your new rent bill through our connection with your property. Any additional charges for that month, like utilities charges from your property will be included in your bill total.

In our example, Flex receives a rent bill of $1,000.

Step 2: 1st Payment Authorization

Once we know your exact rent bill amount, we authorize funds for your 1st payment. Your 1st payment is required before Flex can proceed with submitting your rent payment. We’ll attempt to place an authorization hold on the funds for your 1st payment multiple times a day until successful or until our rent payment cut-off at 1pm ET on the 5th. Rest assured, successful authorization only temporarily reserves the funds. The actual withdrawal of funds happens only once your rent is paid.

In our example, Flex is in the process of authorizing your 1st payment. This payment comprises two components: a bill payment fee and, if you opt to use a credit card, a card processing fee.

Step 3: Rent Payment Processed

When your 1st payment is authorized, Flex submits your rent payment. Usually, you don't need to take action or make payments yourself. If needed, we'll inform you promptly to resolve any issues.

In our example, Flex pays the full rent amount ($1,000) directly to your property on your behalf.

Step 4: Your 2nd Payment is Scheduled

After paying your rent, we’ll finish processing your 1st payment and schedule your 2nd payment in your app. If you want, you can change the date of your 2nd payment within the same month. On the 15th of the month, or your rescheduled date, Flex collects your 2nd payment (includes a bill payment fee plus a card processing fee if using credit). Your monthly membership fee is collected on the 15th of the month. Read more about the monthly membership fee and the payment processing fee here.

In our example, Flex now schedules your 2nd payment, and on the 15th of the month or your chosen date, Flex collects your 2nd payment. Your monthly membership fee of $14.99 is also collected on the 15th.