To learn about how your rent gets paid, you have two options:
- Watch a video.
- Review our step-by-step guide.
Flex pays your rent in four easy steps. Let's illustrate the process with a $1,500 monthly rent payment example:
Step 1: Flex Confirms Your Rent Amount
Starting as early as the last day of the month, Flex receives your new rent bill through our connection with your property. Any additional charges for that month, like utility charges from your property, may be included in your bill total.
In our example, Flex receives a total rent bill of $1,500.
Step 2: Flex Processes Your 1st Payment
Once we know your exact rent bill amount, we process your 1st payment. Your 1st payment is required before Flex can proceed with submitting your rent payment. We’ll attempt to process your 1st payment multiple times a day until successful or until our rent payment cut-off at 1pm ET on the 5th.
In our example, Flex is trying to process your 1st payment, including a bill payment fee ($900 + $9 bill payment fee). If your payment method is a credit card, there will also be a card processing fee.
Step 3: Flex Pays Your Rent
After your first payment is processed, Flex takes care of paying your rent. Typically, you don't need to do anything or make additional payments on your own. However, if there are any issues that require your attention, we will promptly inform you so you can resolve them.
In our example, Flex pays the full rent amount ($1,500) directly to your property on your behalf.
Step 4: Choose Your 2nd Payment Date
After paying your rent, we’ll schedule your 2nd payment and monthly membership fee. If you want, you can change the date of your 2nd payment to another date within the same month. Then, on the 15th of the month, or on your chosen rescheduled date, Flex will collect your 2nd payment. This payment includes a bill payment fee and a card processing fee if you're using a credit card. Further details regarding the monthly membership fee and payment fees can be found here.
In our example, Flex collects your 2nd payment ($600 plus $6 bill payment fee). Your monthly membership fee is also collected on the 15th.