1) Make sure you have set up a rent portal account before you sign up for Flex.
Some properties use smaller rent portals that are not yet integrated with Flex. If your rent portal is not currently supported, please send us a request to add by reaching out HERE. Please include the address and name of the property to be added.
2) Try to reset your password through your rent portal and try again.
If you are able to log into your rent portal directly with the credentials, and you are still receiving an error, please reach out to our support team for help.
Comments
18 comments
I’m having trouble I need customer service
Getting stuck at the rent portal, it won't connect. Get search on the sign in. I reset my password already, I'm still getting the non connect
I need help.
I can not sign into my rent portal
I keep getting an error message when I attempt to apply for rental assistance.
Need help stuck on sign in portal page.
Can't seem to sign in to setup for Portal.
I had the same problem as all of the above. Figured out I had my rental portal set up with 2FA. Turned that off and was able to lock into Flex with ease. Then went back and turned my 2FA back on.
My portal won't connect and I need to get my rent paid. I need assistance
How are you supposed to get in touch with a support team when everything returns to this same set of pages. I need contact from some ONE...
@Eric Deaton can you please explain the 2FA? I am having the same issues as it seems everyone else is having, and you seem to be the only one with a resolution. Thanks!
Yes, explain what this 2FA is?
I talked to someone from the team. they told me it was a server issue. Try to get in contact with someone at Flex to see if they can help.
Same, when I try to sign in to my residential portal it won't sign in... what's the 2FA?
What #?? I've already sent emails... keep sending me FAQ's
the normal help email. I emailed them 3 times and finally got a response.
Ok. I'll keep trying thank you
I can't sign in my portal to setup anything
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