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I get an error when I enter my rent portal credentials, what should I do?

  • Updated

1) Make sure you have set up a rent portal account before you sign up for Flex.

Some properties use smaller rent portals that are not yet integrated with Flex. If your rent portal is not currently supported, please send us a request to add by reaching out HERE. Please include the address and name of the property to be added.

2) Try to reset your password through your rent portal and try again.

If you are able to log into your rent portal directly with the credentials, and you are still receiving an error, please reach out to our support team for help.

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Comments

18 comments

Date Votes
  • Janet DeShazor

    I’m having trouble I need customer service

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  • Bernice Seltzer

    Getting stuck at the rent portal, it won't connect. Get search on the sign in. I reset my password already, I'm still getting the non connect

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  • Lakeisha Smith

    I need help.

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  • Susie McInnis

    I can not sign into my rent portal

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  • Sabrina Goodman

    I keep getting an error message when I attempt to apply for rental assistance. 

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  • Andrea Bissette
    • Edited

    Need help stuck on sign in portal page.

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  • Aaron Hampton

    Can't seem to sign in to setup for Portal.

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  • Eric Deaton

    I had the same problem as all of the above.  Figured out I had my rental portal set up with 2FA.  Turned that off and was able to lock into Flex with ease.  Then went back and turned my 2FA back on.

     

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  • Angelena Diulus

    My portal won't connect and I need to get my rent paid. I need assistance 

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  • Roger Davis

    How are you supposed to get in touch with a support team when everything returns to this same set of pages.  I need contact from some ONE...

     

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  • Heather Cuttrell

    @Eric Deaton can you please explain the 2FA? I am having the same issues as it seems everyone else is having, and you seem to be the only one with a resolution. Thanks!

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  • Roger Davis

    Yes, explain what this 2FA is?

     

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  • Angelena Diulus

    I talked to someone from the team. they told me it was a server issue. Try to get in contact with someone at Flex to see if they can help.

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  • Christina Leyva

    Same, when I try to sign in to my residential portal it won't sign in... what's the 2FA?

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  • Christina Leyva

    What #?? I've already sent emails... keep sending me FAQ's

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  • Angelena Diulus

    the normal help email. I emailed them 3 times and finally got a response. 

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  • Christina Leyva

    Ok. I'll keep trying thank you

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  • Allatia Pettis

    I can't sign in my portal to setup anything

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