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I get an error when I enter my rent portal credentials, what should I do?

  • Updated

First, make sure you have set up a rent portal account before you sign up for Flex.

Some properties use smaller rent portals that are not yet integrated with Flex. If your rent portal is not currently supported, please send us a request to add it to Flex. You can reach out HERE. Please include the address and name of the property to be added.

Second, try to reset your password through your rent portal and try again.

If you are able to log into your rent portal directly with the credentials, and you are still receiving an error, please reach out to our support team for help.

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Comments

8 comments

Date Votes
  • Janet DeShazor

    I’m having trouble I need customer service

    -3
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  • Bernice Seltzer

    Getting stuck at the rent portal, it won't connect. Get search on the sign in. I reset my password already, I'm still getting the non connect

    3
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  • Lakeisha Smith

    I need help.

    0
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  • Susie McInnis

    I can not sign into my rent portal

    -1
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  • Sabrina Goodman

    I keep getting an error message when I attempt to apply for rental assistance. 

    1
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  • Andrea Bissette
    • Edited

    Need help stuck on sign in portal page.

    0
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  • Aaron Hampton

    Can't seem to sign in to setup for Portal.

    0
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  • Eric Deaton

    I had the same problem as all of the above.  Figured out I had my rental portal set up with 2FA.  Turned that off and was able to lock into Flex with ease.  Then went back and turned my 2FA back on.

     

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