If you have unpaid rent charges from previous months on your rent ledger (owed to your property, not Flex), Flex cannot process your rent payment for the upcoming month until you pay the previous month’s balance yourself. In such cases, Flex will notify you that the past due balance must be settled before we can proceed with your rent payment. 

To check the amount you owe, please log into your property’s payment website or portal and review your rent bill. If there are any charges from a previous month, you need to pay them directly to your property. For instance, if you want to use Flex to split your September rent but still have some unpaid balance for August, the August charge(s) must be paid to your property before Flex can pay and split your September rent.

After you pay the unsettled balance, you can review your Flex app. You’ll see that Flex has created a service issue, which may prompt you to confirm your rent amount and provide any additional details needed to resolve the issue.

Please be aware that Flex will be unable to submit a rent payment unless you settle the outstanding balance with your property before our rent cycle cutoff at 3pm ET on the 5th of the month.

For further information about service issues and confirming your balance, please consult our detailed guide here.