What is Plaid?
Flex uses Plaid to allow users to connect their bank account to our platform in a safe and secure way. Plaid supports over 2,000 financial institutions and is constantly adding more.
What does it mean if my bank is not listed?
It is common that smaller banks and credit unions are not listed on our application. If your institution is not listed, Plaid does not support your bank account.
What does it mean if I get an error message when trying to connect my bank?
If you receive an error message, our integration does not support your financial institution.
What can I do to get my bank or credit union added?
We understand how frustrating it is if your bank is not listed and we are constantly sharing user feedback with Plaid and our Product Team to improve our service. If you would like your financial institution added, please let us know (include the name and URL) and we will share this with Plaid.