An adverse action notice is a letter that a loan provider sends to a customer when they are denied credit. It’s designed to help customers understand why they were denied credit, and how to improve their chances of being approved in the future.

If you received an adverse action notice from us, it means that your request for a Flex Rent line of credit was not approved or that an existing credit line was decreased or canceled.

If you were denied and did not receive an adverse action notice from us, we recommend checking all folders in your inbox (including spam or promotions). If you are unable to locate an adverse action notice after checking, reach out to our support team for more information.