Missed a Payment? Here’s What to Do

No worries if you missed a payment this month, you can still use Flex! Just make sure to pay off your full balance by 11:59 PM ET on the last day of the month.

Important: If your balance isn’t paid by the end of the month, you won’t be able to use Flex for next month’s rent.

What to Do in the App

Retry the Payment

• Flex will try processing the payment again automatically.
• Or, you can go to the Payments section on your home screen and tap “Make payment” to do it yourself.

Reschedule the Payment

• Want to try a different date? You can move your payment to a different eligible date later in the same month. View the Rescheduling your 2nd Payment article for step-by-step instructions.
• Flex will then process it on that new date.

Are There Late Fees?

Flex doesn’t charge any late fees or missed payment fees. We’re here to make managing your rent as simple and stress-free as possible.