How it Works

Flex will try to process your first payment automatically up to six times before the cutoff at 3 PM ET on the 5th.

• If the payment still doesn’t go through, retries will stop.
• After that, you’ll need to make the payment manually in the app before the cutoff.

You’ll get an email every time a payment attempt fails.

What You'll See in the App

If your payment doesn’t go through, the app will show a service issue.  You’ll have two options:

1. Retry the payment yourself in the Flex app
2. Wait for Flex to try again automatically (up to six tries total)