Logging into Flex is simple! Just enter your phone number and verify with a code. If you run into any issues, like a changed phone number or a missed payment, this page covers what to do to get back on track quickly.
How to log into your Flex account
- Log in: To log in, click the Log in button at the bottom of your screen.
- Enter phone number: You’ll be prompted to enter your phone number. After entering it, a verification code will be sent to you.
- Verify and access: Enter the verification code to securely log into your Flex account.
Trouble accessing your account due to a phone number change?
If you’re having trouble accessing your Flex account because your phone number has changed, follow these steps to recover your account:
- Access account recovery: On the login screen, click on the Having trouble? Log in with email option.
- Provide account information: Enter the original phone number associated with your account.
- Email verification: Then, enter the email address linked to your Flex account.
- Check your email: You’ll receive an email with a recovery link.
- Regain account access: Click the link in the email to be automatically redirected and logged into the Flex app.
Common questions
How do I log into my Flex account?
Tap Log in on the bottom of the welcome screen, enter your phone number, and enter the verification code sent to you to access your account.
I can't log in because my phone number changed. What do I do?
On the login screen, tap Having trouble? Log in with email. Enter your registered phone number, then your email address. You'll receive a recovery link by email — click it to be logged back into the app.
What if I don't receive my verification code?
Reach out to your mobile carrier to confirm your phone number can receive third-party SMS texts — some carriers block these as spam. Once confirmed, try logging in again. If the issue continues, reach out to Flex support.
Can I log in onto my Flex account through a desktop/web browser?
Flex is a mobile app, so you'll need to log in through the app on your phone. Search for Flex - Rent On Your Schedule in the App Store (iOS) or Google Play (Android) to download it.
How do I change the phone number on my Flex account?
You can update your phone number in the Flex app by going to Settings > Account, then tapping the phone number field and selecting Change. You'll receive a confirmation email with a link (valid 10 minutes) — click it, then enter and verify your new number.
Note: you'll need a verified email on file to make this change, and updates are blocked if you've changed your email or phone number in the last 7 days.
Note: you'll need a verified email on file to make this change, and updates are blocked if you've changed your email or phone number in the last 7 days.