What Are Flex Funds?

Flex Funds is a feature in the Flex app that helps you set aside money for future payments. It makes budgeting easier by letting you save money when it’s convenient, so you’re ready when it’s time to make a Flex payment. 

Please note that this feature only works with debit cards not credit cards.

How It Works

• Add money to your Flex Funds balance using a debit card.
• Flex will use your Flex Funds before charging your default payment method (like a debit or credit card).
• Withdraw from your Flex Funds balance at any time if your plans change.

Example: If your Flex payment is $1,000 and you have $500 in your Flex Funds balance, Flex will use the $500 from your balance first and charge the remaining $500 to your default payment method.

Currently, this feature is available to a select group of Flex customers, and we’re gradually expanding access over time! 

Flex does not hold your money. Lead Bank manages all funds and banking services.

Accessing Flex Funds

If you have early access to this feature, you can find it by navigating to your home screen or your settings tab (or select here)! Here, you can add or withdraw funds to and from your Flex Funds balance.

Adding Funds

You can add funds up to 5 times every 30 days. There are multiple ways in the Flex app to Add funds to your Flex Funds balance.

From Settings:

1. Go to Settings > Payment methods.
2. Select Add funds.
3. Enter the amount and select Continue to confirm.
4. Your Flex Funds balance will update.

From the Flex App home screen (not all customers will have this option enabled):

1. On your Flex home screen, under Payment methods, select Add funds or click here.
2. Enter the amount you want to add and select Continue to confirm.
3. You will see that your Flex Funds balance has increased.

From Transaction Details (not all customers will have this option enabled):

1. Select Add funds.
2. Enter the amount you would like to add to your balance and select Continue
3. You'll get a confirmation once your funds have been successfully added.
4. Select Continue to return to your Payment methods. You will see that your Flex Funds balance has increased.

If you encounter an issue with adding funds, you will receive an in-app message explaining why the attempt was unsuccessful.

Withdrawing Funds

You can withdraw funds up to 3 times every 30 days. 

To withdraw these funds in your Flex app:

1. On the Flex home screen, go to Payment Method and select Withdraw.
2. Enter the amount you want to take out and select Continue.
3. If it works, you’ll see a confirmation pop-up. Select Continue to go back to your payment methods.
4. Your Flex Funds balance will update right away.

If you encounter an issue with withdrawing funds, you will receive an in-app message explaining why the attempt was unsuccessful.

Withdrawals take 3-5 business days to be returned to the card initially used to add the funds to your account.

Automatic Withdrawal After 90 Days

If you add Flex Funds to your balance but do not use the Flex Funds feature for 90 days, your funds will be automatically withdrawn back to the debit card initially used to add the funds to your account.