If the Flex app is not loading, freezing, or working as expected, start by closing and reopening the app and checking for updates. If the issue continues, follow the troubleshooting steps for your device below. You can also send our support team a screenshot or screen recording to help us understand the issue.

How do I fix the Flex app when it’s not working?

If you’re experiencing issues with the Flex app—like loading errors, frozen screens, or buttons not working properly—try the steps below to get things back on track:

Troubleshoot the Flex app on iPhone

1. Fully close the app: Swipe up or use your phone’s app switcher to force close the Flex app. This helps clear out any temporary glitches that might be affecting performance.
2. Reopen the app: Once the app is fully closed, tap the icon to launch it again. Sometimes a simple restart is all it takes to fix the issue.
3. Check for updates in the App Store: Go to the App Store (iOS) and search for “Get Flex.” If there’s an update available, install it—updates often include bug fixes and performance improvements that resolve common problems.
4. Restart your iPhone.
5. Reinstall the Flex app if the issue continues.

Troubleshoot the Flex app on Android

1. Close and reopen the Flex app.
2. Check for updates in Google Play: Go to the Google Play Store (Android) and search for “Get Flex.” If there’s an update available, install it!
3. Restart your Android device.
4. Clear the Flex app cache.
5. Reinstall the Flex app if the issue continues.

Still having trouble? Send us a screenshot or screen recording

If something's still not working, our support team is just a tap away in the app's Settings. If the steps above don't resolve the issue, a screenshot or screen recording helps our support team see exactly what's happening so we can resolve the issue.

How to take a screenshot

On iPhone (with Face ID / no Home button):

1. Press and quickly release the Side button and the Volume Up button at the same time.
2. A thumbnail will appear in the bottom corner—tap it to review or annotate.

On iPhone (with a Home button):

1. Press and quickly release the Side (or Top) button and the Home button at the same time.
2. A thumbnail will appear in the bottom corner—tap it to review or annotate.

For more help, follow the link to this Apple support article: Take a screenshot on your iPhone.

On Android:

1. Press and hold the Power button and Volume Down button at the same time for 1–2 seconds.
2. The screenshot will save automatically and a preview will briefly appear on screen.

For more help, follow the link to this Android support article: Take a screenshot or record your screen on your Android device.

How to record your screen

On iPhone:

1. Swipe down from the top-right corner to open Control Center.
2. Tap the Screen Recording button and wait for the 3-second countdown.
3. To include your voice/microphone audio: instead of tapping, touch and hold the Screen Recording button, tap Microphone to turn it on, then tap Start Recording.
4. Perform the action you want to capture.
5. To stop: tap the red indicator at the top of the screen, then tap Stop — or reopen Control Center and tap the Screen Recording button again.
6. Your recording saves automatically to the Photos app. To browse all recordings: open Photos → Collections → Media Types → Screen Recordings.

For more help, follow the link to this Apple support article: Record the screen on your iPhone, iPad, or iPod Touch.

On Android:

1. Swipe down twice from the top of the screen to open Quick Settings.
2. Tap Screen record (swipe to find it, or tap Edit to add it if missing).
3. Choose your options and tap Start. Wait for the countdown.
4. Reproduce the issue in the app.
5. Swipe down and tap the Screen recorder notification to stop.
6. Saves automatically to the Photos app (Collections → Movies).

For more help, follow the link to this Android support article: Take a screenshot or record your screen on your Android device.

Common questions