Uploading your paystubs is one of the methods Flex uses to verify your income. This lets you provide proof of your earnings for your application or account review.

Requirements

• Paystubs must be recent (within 30 days).
• Paystubs must include:
  • Your Name
  • Employer Name
  • Gross & Net Pay
  • Pay Date
    • • Pay Period or Start/End Dates
• For alternative income sources (e.g., Social Security), upload the latest Social Security Benefit Determination Letter from 2024, showing the date, your name, and the income amount.
• Non-paystub documents (e.g., W2s, Offer Letters, Employment Verification Letters,, etc.) are not accepted.

Step-by-Step Process For New Flex Applicants (Sign-Up)

1. Open the Flex app and look for a screen similar to the example below.
2. Click the “Upload Paystubs” link at the bottom of the screen.
3. Follow the prompts to securely upload your paystubs.
4. Click “Done” and wait for a response, which may be instant or take up to 3 days.

(Example in-app screen)

Step-by-Step Process For Existing Flex Customers (Account Review)

1. Go to the Income Verification email we sent you (it will look similar to the image below).
2. From the email, click "Verify Income" and select the option to upload your paystubs.
3. Follow the prompts to securely upload paystubs.

(Example Income Verification email)

What Happens Next?

After uploading your paystubs, Flex will review the documents. You will be notified via email within 3-5 business days about the outcome.

Common Issues

• Make sure the document is clear and includes all required information.
• Ensure the paystub is from within the last 30 days.

Related Articles

• Income Verification Overview
• Bank Account Linking Guidelines