Flex can only submit your rent payment once you have successfully made your first payment or deposit. To avoid late fees, ensure your 1st payment or deposit is made to Flex before your property begins charging late fees. For example, if your property begins issuing late fees on the 3rd of the month and you don’t complete your 1st payment until the 4th of the month, you will be responsible for covering late fees incurred.
In addition to making sure that your 1st payment is paid by the time your property assesses rent late fees, you can use Flex in other ways to make sure you can avoid fees.
- Fund your 1st payment early. If you have the funds necessary to make your 1st payment before the Rent Cycle Window starts, you can make your 1st payment early in the app. If your actual rent amount is the same as your base rent amount, Flex will start paying your bill as early as the last day of the current month!
- Keep an eye out for Flex notifications. If there is something that blocks Flex from paying your rent, we will reach out to you to address the issue. Flex will let you know through email, push notifications and in-app if there is action needed by you. It’s important you help resolve these issues as soon as possible so there is no further delay in paying your rent.