What Causes the "ACH Payments Disabled" Service Issue?

For most Flexible Rent customers, Flex requires that e-check or ACH payments be accepted as a payment method on your rent portal. When that payment method is available, it will allow Flex to add a bank account to your rent portal so that it can use it to submit your rent. However, if we see that this payment method option is not available on your rent portal, a "ACH Payments Disabled" service issue will be triggered, and Flex will notify you promptly via email, SMS, and/or push notification.

How Do I Resolve the "ACH Payments Disabled" Service Issue?

To resolve this issue, take these steps:

1. Check the Flex App for Details: If you have received an “ACH Payments Disabled” notification, you can read information about the service issue by tapping the View Details button from the Rent tab in your Flex app.
2. Contact Your Property Manager: Promptly reach out to your property manager and request that they re-enable ACH payments on your rent portal. ACH must be enabled by 3 pm ET on the 5th of the month for Flex to submit your rent within the rent cycle. Flex will perform automatic daily checks to see if ACH becomes available, and if it does, the rent process will resume automatically.

What the "ACH Payments Disabled" Issue Looks Like in the App