Maintaining accurate and up-to-date account information is essential to ensure you can always access your account, receive timely notifications, and have a seamless rent payment process.
Updating Your Phone Number: Keeping your phone number up to date is essential for logging into your Flex account via the Flex app.
Updating Your Email Address: Maintain an updated email address to receive important account-related emails from Flex.
Updating Your Estimated (Base) Rent Amount: If your base rent amount permanently changes, notify Flex. This helps us anticipate how much rent is due each month and ensures a smooth rent payment experience.
To update your phone number, email address, or base rent amount, submit a request to our support team by clicking HERE. In your request, provide the following details:
- The specific information you want to update (e.g., phone number, email, estimated rent amount).
- Your current account information.
- The new information you want us to update in your account.
Important Note: Please allow 24-48 hours to fulfill your request. Avoid creating a new account, as it may lead to additional account issues.
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