Updating Account Information

Maintaining accurate and up-to-date account information is essential to ensure you can always access your account, receive timely notifications, and have a seamless rent payment process.

Updating Your Phone Number: Keeping your phone number up to date is essential for logging into your Flex account via the Flex app.

Updating Your Email Address: Maintain an updated email address to receive important account-related emails from Flex.

Updating Your Estimated (Base) Rent Amount: If your base rent amount permanently changes, notify Flex. This helps us anticipate how much rent is due each month and ensures a smooth rent payment experience.

To update your phone number, email address, or base rent amount, submit a request to our support team by clicking HERE. In your request, provide the following details:

1. The specific information you want to update (e.g., phone number, email, estimated rent amount).
2. Your current account information.
3. The new information you want us to update in your account.

Important Note: Please allow 24-48 hours to fulfill your request. Avoid creating a new account, as it may lead to additional account issues.