What does a resident need to do if they no longer want to use Flex?

Most residents prefer to pause Flex instead of canceling their membership. Pausing stops Flex from paying their rent bills until they indicate that they’d like to resume Flex’s services.

PAUSE: If a resident does not wish to use Flex to pay their rent payment in a specific month, they may pause Flex’s services by navigating to Settings > Account > Membership > Pause service. The pause option allows residents to pause Flex’s services and keep their Flex line of credit from Blue Ridge Bank, N.A., or Lead Bank open and report it as open to TransUnion.

Please note, paused accounts will continue to be charged the monthly membership fee on the 15th of each month. All pause requests must be submitted at least 2 days before the end of the month to ensure that a new rent payment is not processed.

CANCEL: Residents can cancel their Flex membership by going to Settings > Account > Membership > Cancel membership within the Flex app. When an account is canceled, we will close the Blue Ridge Bank, N.A., or Lead Bank Flex Line of Credit account and report it as closed to TransUnion. If a resident proceeds to cancel their membership with an outstanding balance remaining, that balance will be transferred to collections which may impact their credit score unless timely payments are made.

Residents must cancel their Flex membership no fewer than 2 calendar days prior to the end of the month or they will be charged the monthly membership fee on the 15th of the following month, regardless of whether they use Flex to pay their rent for the month.