What does a resident need to do if they no longer want to use Flex?

Most residents prefer to pause Flex instead of closing their accounts. Pausing stops Flex from paying your rent bills until you indicate that you’d like to resume coverage.

PAUSE: If resident does not wish to use Flex Services to pay your rent payment in a specific month, they may pause your Flex Services membership by reaching out to our support team at help@getflex.com or using the PAUSE button within the Flex app. The pause option allows them to pause your Flex Services membership and keep your Blue Ridge Bank Flex Credit Line account open. Flex will continue to report the Flex Line of Credit account as open to TransUnion.

Resident must pause your Flex Services membership no fewer than 5 calendar days prior to the end of month or they will be charged the monthly membership fee on the 15th of the following month, regardless of whether you use Flex to pay your rent for the month.

CANCEL: Resident can cancel your Flex Services membership by reaching out to our support team at help@getflex.com or using the CANCEL button within the Flex app . We will close the Blue Ridge Bank Flex Line of Credit account once their balance remaining is $0 and we confirm that no additional charges are due. We will report their Blue Ridge Bank Flex Credit Line account as closed to TransUnion.

Resident must cancel your Flex Services membership no fewer than 5 calendar days prior to the end of the month or they will be charged the monthly membership fee on the 15th of the following month, regardless of whether they use Flex to pay their rent for the month..