What does a resident need to do if they no longer want to use Flex?

Resident can cancel your Flex Services membership by reaching out to our support team at help@getflex.com or using the CANCEL button within the Flex app . We will close the Blue Ridge Bank Flex Line of Credit account once their balance remaining is $0 and we confirm that no additional charges are due. We will report their Blue Ridge Bank Flex Credit Line account as closed to TransUnion.

Resident must cancel your Flex Services membership no fewer than 5 calendar days prior to the end of the month or they will be charged the monthly membership fee on the 15th of the following month, regardless of whether they use Flex to pay their rent for the month..