Start now

Start now

Flex Help Center
Property Manager Support
Help Residents Manage Their Account

Resident Customer Support

Residents can contact customer support directly from within the app or by reaching out to support HERE.

Was this article helpful?

Articles in this section

Resident Sign Up Deadline
Who qualifies to use Flex?
Resident Credit Score Impact
Resident Account Management
Resident Customer Support

Related articles

Self-Submit Process
How Rent Is Paid
Important Rent Payment Dates
Reschedule Your 2nd Payment
Re-linking Your Property

Contact us through the Flex app

Need more help? Log in to your Flex app and tap “Contact us” in Settings to get the best possible service.

If you can’t access your account, please launch our virtual assistant.

About
Renters
Properties
Mission
Careers

Resources
Education
Press Inquiries
Policies
Privacy Policy
Privacy Notice
Partner Privacy Notice

Support
Support Center

Flexible Finance, Inc. (“Flex”) is a financial technology company, not a bank. All lines of credit, banking services, and payment transmissions are offered by Blue Ridge Bank, N.A., Member FDIC or Lead Bank. An application and credit assessment are required for approval. Credit line amounts vary based on eligibility (graphics are illustrative only); to access a credit line, you are required to make timely payments each month. Unsecured lines of credit are provided by Blue Ridge Bank or Lead Bank for a recurring monthly membership fee of $14.99 at 0% APR. A bill payment fee of 1% of your total rent is also charged when you pay your rent using the Flex app (additional card processing fee applies when using a credit card). Memberships automatically renew until canceled. Secured lines of credit are provided by Lead Bank at 0–9% APR based on your credit worthiness. You are required to maintain a security deposit with Lead Bank. Other third party fees may apply. See your offer for more details. Positive rent payment history and information about your line of credit may be reported to one or more national credit bureaus. Terms and conditions apply. All loan proceeds are disbursed by Blue Ridge Bank or Lead Bank; neither Flex nor any of its subsidiaries disburse loan proceeds or engage in the movement of consumer funds. Brokering activities are performed by Flexible Finance Brokering, Inc. Servicing and collection activities are performed by Flexible Finance Servicing, Inc.

Licenses

Flexible Finance Brokering, Inc., Nationwide Multistate Licensing System (“NMLS”) ID #2599800 Flexible Finance Servicing, Inc., NMLS ID #2256673

*Individual results vary. Average outcome for customers who opened a Credit Builder account with a starting VantageScore 3.0 with a credit score between 580–620 and made consistent, on-time payments for at least three months. Factors other than on time payments, including interactions with other creditors, also play a role and may impact results. Payment history will be reported to TransUnion. Past performance does not guarantee future results, and a credit score increase is not guaranteed.

© 2024 Flexible Finance Inc.

Flex Help Center