Your 1st payment will be processed automatically, but only after Flex has successfully paid your rent. When it's time for Flex to pay your rent, we will first try to place a temporary hold on the funds for your 1st payment. Once this hold is successfully authorized, we will go ahead and pay your rent, and then process your 1st payment. This ensures that funds will only be withdrawn from your account after Flex has paid your rent.
In case the 1st payment authorization attempt by Flex is unsuccessful, a service issue will be generated and you’ll have two options:
- You can manually retry the payment in the Flex app by clicking here.
- You can wait for Flex to automatically make their next payment attempt. Attempts continue until it succeeds or until the rent payment cut-off time, which is 1 PM ET on the 5th of the month.
Learn more about this service issue here.