Your 1st payment will be processed automatically right before rent is paid and is required before Flex can proceed with submitting your rent payment. We’ll attempt to process your 1st payment multiple times a day until successful or until our rent payment cut-off at 3pm ET on the 5th.

In case the 1st payment attempts by Flex are unsuccessful, a service issue will be generated and you’ll have two options:

1. You can manually retry the payment in the Flex app.
2. You can wait for Flex to automatically make their next payment attempt. Attempts continue until successful or until the rent payment cut-off time, which is 3pm ET on the 5th of the month.