Flex didn’t pay my rent this month, will I still be charged the membership fee?

If your account was paused or if it was active but Flex was unable to pay your rent due to an issue unrelated to Flex, you will be charged a membership fee for that month.

However, if Flex couldn't pay your rent due to a Flex-related issue, or if your account is suspended or canceled, you should receive a credit for the same amount as your fee. If the membership fee hasn't been automatically reversed in such a case, you can request a credit by contacting us HERE.

Please note that you may not qualify for a refund if Flex couldn't pay your rent because:

• You couldn't make the 1st payment for the month due to an invalid payment method or insufficient funds.
• You owe money to Flex from a previous month.
• You didn't resolve a service issue.