Questions about pausing my Flex account

Q: How do I request to pause my account?
A: Open the Flex app, and go to Settings > Account > Membership > Pause membership > Confirm pause. From there, the app will confirm your paused account status.

Please note that all pause requests must be received at least 5 days before the end of the month to ensure that a new rent payment is not processed. 

Q: What happens to my account during the paused state?
A: Flex will not pay your rent bill directly to your property or charge you a membership fee for a new rent payment. However, if you have any outstanding payments to Flex, those will continue to be collected and you will also be charged a monthly membership fee each month that carries a balance.

For example, if Flex paid your January rent, but you carried the balance over to February, you would be charged a membership fee for both January and February regardless of if your account was paused or not.

Q: How do I request to resume my account?
A: Open the Flex app, and go to Settings > Account > Membership > Resume membership > Request resume. You will be notified immediately of the request outcome, which will inform you as to if Flex was able to resume your membership or not.

Please note that any resume requests must be submitted by 5PM EST on the last calendar day of the month.