Questions about pausing Flex services

Q: How do I request to pause Flex services?
A: Open the Flex app, and go to Settings > Account > Membership > Pause service. Once requested, the app will confirm service is paused.
Please note that all pause requests must be submitted at least 2 days before the end of the month to ensure that a new rent payment is not submitted by Flex.

If you are unable to find the pause button, you may need to delete and reinstall the Flex app to correct an issue causing a blank screen.

Q: What happens to my account when I pause Flex services?
A: If you pause Flex’s services: 

• Flex will not pay your rent bill and you’ll be responsible for paying them yourself directly to your property
• Flex will continue to charge your monthly membership fee
• Your Flex credit line will remain open and will continue to be reported as open to TransUnion

Q: When is it helpful to pause Flex services?
A: Being able to pause Flex's services is helpful when you need Flex to temporarily stop paying your rent bills. The best part about this feature is that it keeps your credit line open, enabling you to easily resume service with just a touch of a button.

Q: How do I resume Flex services?
A: Open the Flex app, and go to Settings > Account > Membership > Resume Service

Please note that resume requests must be submitted by the 3rd of the month if you want to resume service for that same month.