In order to cancel your Flex account, simply use the CANCEL button within the Flex app. You can also reach out to us at help@getflex.com.
Deactivation requests will be completed if submitted prior to the last day of the calendar month at 5pm EST. If submitted on the last day or after, we may not be able to accommodate your request for that month.
For your information, you’ll need to settle all outstanding installments before your account can be closed. This includes any of the current month’s installments that have yet to be paid.
Comments
4 comments
Hello, I submitted a cancellation request on 2/25 not to have my March payment arrangement to come out of my account for the month of March and the payment was taken out of my account anyway today! I am requesting to have this payment reimbursed back to my account as soon as possible. Thank you
I submitted to deactivate today since no payment has been pulled yet and I don’t actually owe flex anything. I would like prompt confirmation of this request.
Hi I just started this account today I would like to put in for cancellation I payed my rent in full I have no unpaved balance please cancel my account and send me a confirmation that there was no money taken from my account thank you Andrea Lindsley
I cancel on 5/4 . Anthea OBrien . I have cancelled my flex . I live in Lake Pointe. Please cancel acct . Don’t pay my acct.
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