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Questions about pausing my Flex account

  • Updated

Q: How do I request to pause my account?
A: Open the Flex app, and go to Settings > Account > Membership > Pause membership > Confirm pause. From there, the app will confirm your paused account status.

Please note that all pause requests must be received at least 5 days before your next rent bill is due to ensure that rent payment is not processed. 

Q: What happens to my account during the paused state?
A: Flex will not charge a membership fee or pay your rent bill directly to your property. If you have any outstanding payments to Flex, those will continue to be collected. 

Q: How do I request to resume my account?
A: Open the Flex app, and go to Settings > Account > Membership > Resume membership > Request resume. You will be notified immediately of the request outcome, which will inform you as to if Flex was able to resume your membership or not.

Please note that any resume requests must be received submitted by 5PM EST on the last calendar day of the month.

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Comments

8 comments

Date Votes
  • Shawntae Edwards

    Hello, I submitted a cancellation request on 2/25 not to have my March payment arrangement to come out of my account for the month of March and the payment was taken out of my account anyway today! I am requesting to have this payment reimbursed back to my account as soon as possible. Thank you

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  • Chelsea Gerard

    I submitted to deactivate today since no payment has been pulled yet and I don’t actually owe flex anything. I would like prompt confirmation of this request.

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  • Andrea Lindsley

    Hi I just started this account today I would like to put in for cancellation I payed my rent in full I have no unpaved balance please cancel my account and send me a confirmation that there was no money taken from my account thank you Andrea Lindsley

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  • Anthea OBrien

    I cancel on 5/4 . Anthea OBrien . I have cancelled my flex . I live in Lake Pointe. Please cancel acct . Don’t pay my acct.

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  • Sheila Ransburg

    I control my bank card attached cancelling is much easier.. Thank you Flex

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  • Judith Sledge

    Never used cancel please confirmation of cancellation

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  • Dawn Morrison

    Please cancel my flex account asap i do not want to use this charging sn extra $19.99 no thank u

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  • Bernard kennedy Ndassang

    Can you please cancel my account because I don't want to pay for the $19.99 extra charge fees please?

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