How to Update Your Portal Credentials

If you have updated your portal credentials, follow these steps to ensure your Flex account reflects the changes:

1. Navigate to Settings.
2. Select Property.
3. Click Update to enter your new credentials.

How to Reconnect to Your Property

If you need to reconnect to your property, follow these steps:

1. Go to Settings.
2. Select Property.
3. Click Reconnect. 

What steps should I take if I’m renewing my lease and my rent amount has changed?

If you are renewing your lease and need to update your monthly rent amount, follow these steps:

1. Go to Settings > Property >  Monthly Rent - Change.
2. Enter your new monthly rent.
3. Click Review schedule.
4. Review your updated payment schedule.
5. Click Confirm to apply the changes.

What if I’m moving to a different location?

When you move to a new property, it's easy to transfer your Flex account to your new address. Simply update your property details in the Flex app. You can access this feature by navigating to Settings > Property > Reconnect, or by clicking this link.

Keep in mind that you should hold off on linking your new property until you are ready for Flex to submit your next rent payment(s) to that property.

What if I can’t find my new property in the Flex app?

If you are unable to find your new property in the Flex app, you can still use Flex! Follow these steps to update your account even if your property isn’t listed: 

1. Use this link to update your property details.
2. Enter your address.
3. If you can't find your property, click on "My property isn’t listed."

How can I turn off autopay or cancel my Flex account?

To turn off rent autopay simply update your rent autopay settings in the Flex app. If you would like to cancel your account, you can do so directly in the Membership settings of your Flex app. Learn more about turning off autopay here and canceling your Membership here.