Account Suspension: What to Expect

An account suspension refers to the temporary suspension of your Flex line of credit.

Account suspension may occur if Flex is not used in accordance with our terms and conditions. This includes instances such as failing to settle a balance by the due date, not having sufficient funds available for your 1st payment or misusing the account for fraudulent purposes

When your account is suspended, certain changes occur that affect your Flex line of credit. 

• A message will appear on your app's home screen stating "Your Flex membership is currently suspended."  
• You will temporarily lose access to your Flex line of credit, meaning Flex will not submit your rent payments during this period. 
• In most cases, Flex will not charge a membership fee while your account is suspended. However, if you still have an overdue balance, a membership fee will continue to be charged for each month until the balance is settled.

If your account is suspended, you can request to resume your membership at any time. In our decision-making process, we extensively evaluate a range of factors to ensure a comprehensive analysis. This may involve considering credit information, income, payment history, etc. 

It's important to keep in mind that Flex may choose not to provide services to you at any time, based on factors such as your creditworthiness, transaction history with Flex, the landlord's account history, or any other valid reason.