Questions about my Flex credit line amount

Q: Why is my Flex credit line not equal to half my rent?
A: Flex credit line amounts vary based on an individual’s eligibility and personal financial factors, and are not exclusively based on monthly rent amounts. This enables us to provide you with an optimal credit line amount that better aligns with your financial profile and situation. Because your financial situation is ever-changing, we reassess your credit line amount on an ongoing basis, which allows us to grow with you as you use it.

Q: How can I get a higher credit line?
A: One of the benefits of Flex credit lines is that Flex will regularly assess your credit and determine whether your assigned credit line amount is aligned with your personal financial profile and situation. While you can’t request a higher credit line at the moment, Flex will have the ability to make appropriate adjustments to your credit line over time.

Q: Will my credit line amount change if my rent amount increases?
A: No, your originally assigned credit line amount will continue to be in effect. To give you the most flexible rent payment experience, our team is working to add functionalities to increase your credit line and add new rent amounts for qualifying Flex members. Stay tuned!

Q: Can I still choose to split my payments evenly?
A: Flex credit line amounts vary based on an individual’s eligibility, but you can still split your monthly rent into two payments. Your 2nd payment amount can be adjusted (up to your approved credit line amount) directly in the Flex app (Settings -> Payment schedule). For more flexibility, you can also complete your 2nd payment before its scheduled date, directly in the app.

Q: How do I know what my payment amounts will be?
A: You can view your payment amounts and schedule in the Flex app at any time by navigating to the Schedule screen.

Q: Why did Flex change my credit line amount?
A: Flex offers credit line amounts based on personal financial factors and your monthly rent. This enables us to provide you with an optimal credit line amount that better aligns with your financial profile and situation. Because your financial situation is ever-changing, we reassess your credit line amount on an ongoing basis, which allows us to grow with you as you use it.

See more questions about how Flex credit lines work HERE.